Start with what you know.
A customer asks when their quote will arrive. You know the quote is being prepared, but no delivery date has been confirmed.
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Explore before you enquireSee what we practise together.
Choose a familiar task. Follow the prompt, spot what needs checking and see how to improve the draft.
- Your taskChoose something useful.
- A clear promptSet the context and boundaries.
- Your reviewCheck facts, meaning and tone.
Written teaching examples using fictional information. All drafts are pre-written, rather than generated live. These illustrate an approach; they are not client results. No signup needed.
Write a useful reply without inventing a promise.
Give the task clear boundaries.
Draft a friendly customer reply under 80 words. The quote is being prepared. No delivery date is confirmed. Do not invent a date or promise. Ask me for any missing information.
Check before you use it.
Pre-written draft with a deliberate error
Hi Sam, thanks for checking in. Your quote is being prepared and I’ll send it by Friday. Kind regards, Alex.
See the review and revised example
The check: Friday was never confirmed. Remove that promise and check the final wording before sending.
Hi Sam, thanks for checking in. Your quote is being prepared. I’ll confirm when you can expect it once the timing is agreed. Kind regards, Alex.
Written example; review and adapt it before using it in your own work.
Check the numbers before trusting the summary.
Start with what you know.
Requests completed over five days: Monday 12, Tuesday 9, Wednesday 14, Thursday 10, Friday 5. There is no data from the previous week.
Give the task clear boundaries.
Summarise these daily request counts: Monday 12, Tuesday 9, Wednesday 14, Thursday 10, Friday 5. Calculate the total and show the calculation. Do not claim a trend or comparison without data.
Check before you use it.
Pre-written draft with a deliberate error
This week we completed 60 requests, a 20% increase on last week.
See the review and revised example
The check: The total is 50, and the source gives no previous-week figures. Neither claim in the draft is reliable.
Across the five days provided, 50 requests were completed: 12 + 9 + 14 + 10 + 5 = 50. No comparison with the previous week is available.
Written example; review and adapt it before using it in your own work.
Choose an example your team is allowed to use.
Start with what you know.
In this fictional organisation, the approved AI tool may be used only with public or fictional information. A real customer complaint includes a name and phone number.
Give the task clear boundaries.
Design a practice exercise for summarising customer complaints. The organisation allows only public or fictional information in its approved AI tool. Do not ask staff to paste private customer details.
Check before you use it.
Pre-written draft with a deliberate error
Paste the full customer complaint, including the name and phone number, into any AI assistant and ask it to summarise the issue.
See the review and revised example
The check: Use a fictional example in the approved tool, then check the summary against the source. Your own workplace rules must be checked separately.
Use a fictional complaint in the approved tool. Ask for a short summary of the issue and requested action. Compare the summary with the example, checking that nothing important was lost or invented.
Written example; review and adapt it before using it in your own work.
Keep the prompts and review checklist.
A plain-text reference for these three fictional examples. Adapt it to your task and your organisation’s rules.
Bring your own task
What would you like to get better at?
You can start with a task, a question or “I’m not sure yet”. I’ll recommend an approach and provide a clear scope and quote before you decide.